Privacy Policy & Terms

Your Privacy Choices

We use cookies and similar technologies to improve your experience on this site. To review or change your preferences at any time, click the fingerprint icon in the bottom-left corner of this page.

Important Scope Notice

This Website Privacy Policy applies to interactions with this website, including contact forms, emails, phone calls, and WhatsApp messaging. Any personal data collected in connection with your care as a patient (including health information) is governed separately under our Patient Data Protection Notice, in accordance with Singapore's Personal Data Protection Act (PDPA), which appears later on this page.

Website Privacy Policy

This Website Privacy Policy explains how information is collected, used, and protected when you interact with this website, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Information We Collect

We collect information that you voluntarily provide through this website, including:

Contact forms
Appointment/booking requests
Emails
Phone calls
WhatsApp messages

This information may include your name, email address, phone number, and any message you choose to submit.

How We Use Information

Information submitted through this website may be used to:

Respond to inquiries
Provide requested information or services
Communicate regarding appointments, requests, or clinic notifications
Improve website performance and user experience

We do not sell personal data.

Sharing of Information

Information may be shared with trusted third-party service providers only as necessary to operate this website and related communications, such as website hosting, appointment scheduling, analytics, or messaging services. These providers are required to safeguard your information in a manner consistent with the PDPA.

WhatsApp consent is not shared with third parties or affiliates beyond what is necessary to deliver messages through the WhatsApp platform itself.

Analytics and Tracking

This website uses cookies and tracking technologies, including analytics tools (such as Google Analytics) and marketing pixels, to better understand traffic patterns, measure website performance, and, where applicable, support advertising. Where these tools collect information capable of identifying you, we obtain your consent before they are activated, in accordance with the PDPA. You can review or withdraw this consent at any time using the fingerprint icon in the bottom-left corner of this page.

Cookies

This website uses cookies to operate core site functions and, with your consent, to support analytics and marketing. Strictly necessary cookies (such as those required for basic site functionality and security) do not require prior consent. Analytics and marketing cookies are activated only after you provide consent through our cookie preference tool. You may adjust or withdraw your preferences at any time, though some website features may not function properly if certain cookies are disabled.

Your Choices

You may opt out of future communications at any time by contacting us using the information provided on this website, or by replying STOP to a WhatsApp message.

You may also request to:

Review information you have provided
Correct inaccurate information
Request deletion of submitted information, subject to legal and operational requirements

Data Protection Officer

If you have questions about this policy, your personal data, or how to exercise your rights under the PDPA, you may contact our Data Protection Officer at:

Dr. Bentley Woon

Phone/WhatsApp: +65 8861 3942

Email: bentley@thechirolab.com.sg

Terms of Use

Use of Website

This website is provided for informational purposes only. You agree not to use this website for any unlawful purpose or in a way that could damage, disable, or impair the website or interfere with others' use.

User-Submitted Content

If you submit reviews, feedback, or other content through this website, you agree not to post:

Personal or confidential information, including health information
Offensive, obscene, or abusive content
Discriminatory or hateful content
Misleading or fraudulent content
Advertising or solicitations
Illegal content

We reserve the right to remove content that violates these terms.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on external websites.

Healthcare Disclaimer

The information on this website is provided for general informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking care because of information found on this website.

The title "Dr." used on this site refers to a Doctor of Chiropractic and is not a medical or dental qualification.

No Doctor–Patient Relationship

Use of this website, including submitting forms, emails, phone calls, or WhatsApp messages, does not establish a chiropractor–patient relationship. A chiropractor–patient relationship is only established after an in-person evaluation and acceptance as a patient by the provider.

Limitation of Liability

This website and its content are provided "as is" without warranties of any kind. To the maximum extent permitted by law, we disclaim all liability for damages arising from the use of this website or reliance on its content.

WhatsApp Messaging Terms

By opting into WhatsApp messaging, you agree to receive messages related to your interactions with this clinic.

Types of Messages

Messages may include:

Appointment reminders
Feedback or review requests
Clinic notifications such as schedule or hour changes

Message Frequency

Message frequency may vary based on your interactions with the clinic.

Privacy

Your WhatsApp consent and phone number are used only for communication from this clinic. This information is not shared with third parties or affiliates beyond what is required to deliver messages through the WhatsApp platform.

Opt-Out

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Consent to receive WhatsApp messages is not a condition of receiving care.

Patient Data Protection Notice

THIS NOTICE DESCRIBES HOW YOUR PERSONAL AND HEALTH INFORMATION MAY BE COLLECTED, USED, AND DISCLOSED, AND YOUR RIGHTS REGARDING THIS INFORMATION UNDER SINGAPORE'S PERSONAL DATA PROTECTION ACT (PDPA). PLEASE REVIEW IT CAREFULLY.

We are committed to protecting the privacy of your personal and health data in accordance with the PDPA and applicable healthcare regulations in Singapore.

Collection, Use, and Disclosure of Personal Data

We may collect, use, or disclose your personal data (including health information) for purposes including:

Providing chiropractic treatment and care
Scheduling and appointment management
Billing and payment processing
Communication regarding your care, including appointment reminders
Compliance with legal and regulatory requirements
Referral to other healthcare providers where appropriate

We do not sell your personal or health data.

Your Rights Under the PDPA

You have the right to:

Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions)
Request access to the personal data we hold about you
Request correction of inaccurate personal data
Be informed of how your personal data has been or may have been used or disclosed within the past 12 months

Retention

We retain personal and health data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or professional regulatory requirements.

Changes to This Notice

We reserve the right to modify this notice at any time. Updated versions will be available at our clinic and on this website.

Complaints

If you believe your data protection rights have been violated, you may contact our Data Protection Officer (contact details above) or file a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.